GrowPact Help Centre

Everything you wanted to ask before you plant.

Healthy seedlings start with good answers. Browse the questions farmers and home growers ask us most — from booking and varieties to delivery, payment and after-care.

No questions match that search. Try a simpler word, or reach us directly — we're happy to help.
Ordering & Booking

Placing your order

How orders work, why we sow to order, and how far ahead to plan.

How do I place an order?

You can order three ways: through our online shop, by WhatsApp, or by calling us. Tell us the variety and quantity you need and your target planting date, and we'll confirm availability and your sowing schedule.

Why do you ask for a deposit before sowing?

Seedlings are living plants — we grow them to order rather than keep large stock that may go to waste. A deposit confirms your slot in the nursery so we can reserve trays, seed and inputs specifically for you. The balance is settled when your seedlings are ready.

This guarantees you get the exact variety and quantity you booked, raised to your timeline.

How far in advance should I book?

Because seedlings are raised from seed for each order, book early. Most vegetable seedlings need roughly {{3–5}} weeks in the nursery before they're ready to transplant, so plan your order around your intended planting date.

Is there a minimum order quantity?

We serve both home growers and commercial farmers, so orders range from a single tray to tens of thousands of seedlings. {{State your minimum, if any.}}

Can I change or cancel my order?

Once seed is sown for your order it can't be un-sown, so changes are easiest before sowing begins. Contact us as soon as possible if your plans change and we'll do our best to adjust quantity, variety or timing.

Can you grow a variety that isn't listed?

Often, yes. If you have a specific variety in mind and a reasonable lead time, talk to us — we can source certified seed and propagate it for you on request.

GrowPact Kenya seedlings in the propagation nursery
Seedlings & Varieties

What we grow

Varieties, seedling age, spacing and how we keep them healthy.

Which seedling varieties do you offer?

Our core range includes:

  • Tomato
  • Capsicum (bell & chilli)
  • Cabbage
  • Sukuma wiki (kale) & other leafy greens
  • Onion
  • And more, seasonally
Are your seedlings hybrid (F1) or open-pollinated?

We propagate both, depending on the variety and what you need. F1 hybrids give strong, uniform vigour and yield; open-pollinated types let you save seed. We'll advise on the best fit for your market and budget.

How old are seedlings when I receive them?

We hand over seedlings at the ideal transplanting stage — well-rooted, hardened off and strong enough to establish quickly in the field. {{State typical age, e.g. 4–6 true leaves.}}

How many seedlings do I need per acre?

It depends on the crop and your spacing. As a rough guide, share your crop and plot size and we'll calculate the exact number for you so you don't over- or under-order.

Are seedlings raised in a greenhouse?

Yes. Raising seedlings under controlled conditions protects them from harsh weather and pests during their most vulnerable stage, producing more uniform, healthier plants than open-field nurseries.

Do you protect seedlings against pests and disease?

We follow a strict nursery hygiene and integrated pest-management routine so seedlings leave us clean and healthy. We can also advise on protecting them through transplanting and early field growth.

Quality & Certification

Quality you can trust

Where our seed comes from and what happens if something isn't right.

Are your seedlings certified?

We propagate from certified seed and follow recognised nursery standards. {{State your KEPHIS registration / certification status here.}}

If GrowPact is KEPHIS-registered, name it explicitly — it's a strong trust signal for Kenyan buyers.
Where do your seeds come from?

We use seed from reputable, certified suppliers, chosen for proven performance in Kenyan growing conditions. Traceable, quality seed is the foundation of a healthy seedling.

What if my seedlings arrive damaged or unhealthy?

Tell us straight away — ideally on the day of collection or delivery, with a photo. We inspect every batch before it leaves, but if anything isn't up to standard we'll make it right. {{State your replacement policy.}}

Do you guarantee germination or survival?

We guarantee the quality and health of the seedlings we hand over. Field survival also depends on transplanting, watering, soil and weather, so we pair every order with simple care guidance to give your crop the best start.

Close-up of a strong, well-rooted GrowPact seedling A full tray of GrowPact vegetable seedlings on the nursery bench
Delivery & Collection

Getting your seedlings

Pickup, delivery zones, packaging and timing.

Do you deliver, and to where?

Yes. We deliver around Kitale and Trans Nzoia, and can arrange transport further afield by agreement. {{List your delivery zones and any out-of-area terms.}}

How much does delivery cost?

Delivery cost depends on distance and order size. We'll quote it clearly when you confirm your order — no surprises. {{Add a fee guide if you have one.}}

Can I collect from the nursery myself?

Absolutely. You're welcome to collect from our nursery once your order is ready — we'll let you know the day, and our team will help you load safely.

How are seedlings packaged for transport?

Seedlings travel in their trays or in protective packaging that keeps roots intact and leaves undamaged. We'll give you simple tips for the journey and for transplanting soon after arrival.

How soon after ordering will they be ready?

From sowing, most varieties are ready to collect in about {{3–5}} weeks. We confirm your exact ready-date when you book and keep you updated as the date approaches.

Payment

Paying for your order

Accepted methods, deposits and terms for larger orders.

What payment methods do you accept?

We accept M-Pesa, bank transfer and cash on collection. {{Add your M-Pesa Paybill/Till number and bank details.}}

Is my deposit refundable?

Your deposit reserves nursery space, seed and inputs for your specific order. {{State your refund terms clearly — e.g. refundable before sowing, non-refundable after.}}

Do you offer credit terms for large orders?

For established commercial buyers, cooperatives and institutions we can discuss flexible terms case by case. Get in touch with your projected volumes and schedule.

Growing Support

After you buy

GrowPact Academy, agronomy help and planting guidance.

What is GrowPact Academy?

GrowPact Academy is our free learning hub — practical guides and articles on growing vegetables successfully in Kenya, from soil preparation to harvest. Explore the Academy.

Do you give growing advice after I buy?

Yes. Every order comes with care guidance, and our team is on hand for questions on transplanting, spacing, watering and early pest management.

Do you offer farm visits or agronomy support?

For larger growers we can arrange agronomy support and farm visits by appointment. {{Note any conditions or coverage area.}}

Do you have planting calendars or guides?

We do — planting timing is one of the biggest drivers of a good harvest. Ask us for the calendar for your crop, or read the guides in the GrowPact Academy.

Bulk & Farmer Orders

Commercial & institutional

Scheduled propagation for serious growers, cooperatives and partners.

Do you supply bulk and commercial quantities?

Yes — propagating large, uniform batches to schedule is our core strength. Share your volume and planting dates and we'll build a propagation plan around them.

Can you propagate to my planting program?

We can sow in staggered batches so seedlings are ready exactly when each block of your land is — keeping your field productive and your supply steady.

Do you work with cooperatives, schools or NGOs?

Yes. We partner with cooperatives, training farms, schools and development programs across the region. Reach out to discuss volumes, scheduling and support.

Still have a question?

Tell us what you want to grow and when. We'll help you order the right seedlings, at the right time.